Privacy Policy

A. Information you provide to us directly

Account Setup: Name, email address, phone number, date of birth, sleep goals, lifestyle and behavior information, and preferences for coaching and communication. Payments are processed by a third-party processor; Clementine does not store payment card numbers.

Profile & Assessments

During onboarding and ongoing sessions, you may provide sleep patterns and concerns, stress, habits, and lifestyle factors, answers to sleep assessments, and reflections, journaling, or progress notes.

Communications with your coach

We collect and store communications across in-app secure messaging, SMS (if you choose to use it), recorded phone calls, and recorded video calls. Important: Clementine will never request PHI over SMS, phone calls, or video calls. If you voluntarily share PHI via these channels, you assume responsibility for that disclosure. Recorded calls are stored securely and used only for service delivery, quality assurance, training, safety reviews, and dispute resolution.

Surveys & Feedback

You may choose to provide information in surveys or research-related prompts.

Testimonials

We only use your name with your explicit consent. We may use anonymous testimonial statements without needing further permission.

B. Information we collect automatically

• IP address
• Device identifiers
• Usage activity within the app
• Time stamps, feature interactions, and navigation patterns
• Cookies or similar technologies

C. Information from wearables and connected apps

With your explicit authorization, we may collect sleep duration, stages, or disturbances, heart rate or HRV, movement, sensor, or motion data, environment or device metadata, and any sleep-related metrics your device provides. You control what devices or apps you connect and can revoke access at any time.

D. Information from third parties

• Authentication services (e.g., Apple)
• Analytics tools
• Customer support systems

A. Provide the Services

• Coaching and personalized recommendations
• Scheduling sessions
• Syncing wearable or device data
• Reviewing recorded audio or video calls
• Responding to support requests

B. Improve the Services

• Product development
• Quality assurance
• Training of coaching staff
• Detecting bugs, errors, or misuse

C. Administration & Security

• Confirming identity
• Fraud and abuse prevention
• Enforcing Terms of Service
• Maintaining platform security

D. Communications

• Announcements
• Account updates
• Service-related notices
• Customer support

E. Marketing (Limited)

We may use de-identified data to understand outcomes, create educational materials, or illustrate the effectiveness of sleep programs. We do not use identifiable health data for targeted advertising.

A. Service Providers (Processors)

Supporting functions such as hosting, call and video recording, messaging, analytics, customer support, and device integrations. All service providers must protect your information and may not reuse it for their own purposes.

Coaches

Coaches receive the minimum information necessary to support your sleep program.

Legal, Safety, and Compliance

Only when required by law or necessary to prevent harm.

Business Transfers

If Clementine undergoes a merger or acquisition, safeguards will be applied.

7.1 Identifiable Information

We retain identifiable data only as long as you maintain an active account, it is needed to provide the Services, or it is required for compliance, safety, auditing, or legal obligations. You may request deletion at any time. If you request deletion, we will either permanently delete the data, or de-identify it so it can no longer be tied back to you except where retention is required by law.

7.2 De-Identified & Aggregated Data

Clementine may retain de-identified or aggregated data indefinitely for research, improvements, analytics, service development, and marketing (without identifying you). We will never attempt to re-identify de-identified data.